Privacy Policy

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1. Information We Collect

1.1 Information You Provide Directly

Account Registration

• First Name, Last Name
• Email Address
• Password (encrypted)
• Phone Number (optional)
• Job Title or Role (optional)
• LinkedIn Profile URL (optional)

Course Enrollment

• Payment information (processed securely via third-party payment processors)
• Course completion data
• Quiz and assessment responses
• Certificate information

Communication

• Emails you send us
• Support tickets and inquiries
• Feedback and survey responses

Marketing

• Email subscription preferences
• Marketing communication opt-in/opt-out choices

1.2 Information Collected Automatically

Website Usage

• IP Address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral source
• Cookies and similar tracking technologies
• Device information

Course Platform

• Login timestamps
• Video viewing duration
• Quiz performance
• Course progress

Analytics

• Google Analytics data (anonymized)
• Conversion tracking data
• User behavior patterns

2. How We Use Your Information

2.1 Core Service Delivery

• Creating and managing your account
• Delivering course content and materials
• Processing payments and refunds
• Issuing certificates and credentials
• Providing customer support
• Updating you on course availability

2.2 Communication

• Sending course updates and announcements
• Responding to your inquiries
• Notifying you of policy changes
• Sending administrative messages

2.3 Marketing and Engagement

• Sending promotional emails (with your consent)
• Sharing news about new courses and features
• Conducting surveys and gathering feedback
• Personalizing your experience

2.4 Legal and Security

• Complying with legal obligations
• Enforcing our Terms of Service
• Detecting and preventing fraud
• Protecting our legal rights and your safety
• Audit and security purposes

2.5 Analytics and Improvement

• Analyzing course effectiveness
• Improving user experience
• Testing new features
• Understanding user behavior patterns

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal information based on:

• Contractual Necessity: Information needed to provide our courses and services
• Legitimate Interest: Marketing, analytics, and service improvement
• Consent: Marketing communications and optional data collection
• Legal Obligation: Compliance with tax and regulatory requirements

4. Data Sharing and Disclosure

We do NOT sell your personal information. However, we may share your data with:

4.1 Service Providers

• Payment processors (Stripe, PayPal, etc.)
• Email marketing platform (Encharge)
• Analytics providers (Google Analytics)
• Cloud hosting providers
• Course delivery platform (Unschooler)
• Customer support tools

4.2 Legal Requirements

• Law enforcement agencies (with valid legal process)
• Government authorities
• Court orders
• Protection of public safety

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, we will notify you and provide opt-out options.

4.4 With Your Consent

• Third-party integrations you explicitly authorize
• Sharing achievements on social media (your choice)

5. Your Rights and Choices

5.1 GDPR Rights (EU Users)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data (right to be forgotten)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in portable format
• Right to Object: Opt-out of marketing communications
• Right to Lodge a Complaint: Contact your data protection authority

5.2 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the “sale” of personal information
• Right to non-discrimination for exercising CCPA rights

5.3 Indian DPDPA Rights (2023)

• Right to access your personal data
• Right to correction and erasure
• Right to grievance redressal
• Right to withdraw consent

5.4 Email Preferences

• Unsubscribe from marketing emails at any time
• Click the unsubscribe link in any promotional email
• Contact privacy@skillvault.academy to manage preferences

5.5 Cookie Management

• Most browsers allow you to control cookies
• Disabling cookies may affect website functionality
• Use browser privacy settings or privacy-focused tools

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Necessary to provide our services
• Required by law
• Legitimate business purpose exists

Specific Retention Periods

• Account data: Duration of account + 3 years after deletion
• Payment records: 7 years (tax compliance)
• Email lists: Until unsubscribe
• Cookies: Up to 12 months
• Course completion records: Lifetime (for credentials)

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Secure Storage: Encrypted data at rest
• Access Controls: Limited access to personal data
• Regular Audits: Security assessments and testing
• Employee Training: Privacy and security protocols
• Incident Response: Plan in place for data breaches

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Session management, login, security
• Analytics Cookies: Understanding user behavior (Google Analytics)
• Marketing Cookies: Tracking conversions and ad performance
• Functional Cookies: Remembering preferences and language

You can control cookies through your browser settings. Disabling cookies may limit site functionality.

Third-Party Cookies

• Google Analytics
• Encharge email platform
• Payment processors
• Advertising networks

9. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for:

• Third-party privacy policies
• Data collection by external sites
• Content on linked websites

We encourage you to review the privacy policies of any third-party services before providing information.

10. Children’s Privacy

SkillVault Academy is not intended for children under 13 years old. We do not knowingly collect information from children under 13. If we discover we have collected data from a child under 13, we will delete it immediately.

For users aged 13-18, parental consent may be required in some jurisdictions.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States and India.

These countries may have data protection laws different from your home country. By using SkillVault Academy, you consent to such transfers.

For EU/UK Users: We implement Standard Contractual Clauses and other appropriate safeguards for international transfers.

12. Marketing Communications

12.1 Email Marketing

• We send promotional emails only with your consent
• Each email includes an unsubscribe option
• We comply with CAN-SPAM (US), GDPR (EU), and CASL (Canada)

12.2 SMS and Push Notifications

• Only sent with your explicit opt-in
• You can opt-out anytime

12.3 Retargeting Ads

• We may display ads on other platforms based on your website visits
• You can opt-out via platform settings

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last Updated” date revised.

Material changes will be communicated via:

• Email notification
• Prominent notice on our website
• Popup notice on next login (for registered users)

Your continued use of SkillVault Academy constitutes acceptance of the updated policy.

14. Contact Us

14.1 Data Protection Officer / Privacy Team

Email: privacy@skillvault.academy
Mailing Address:
SkillVault Academy
Bengaluru, Karnataka
India
Response Time: We aim to respond within 30 days.

14.2 EU Data Protection Authority

If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

14.3 Indian Grievance Redressal

For Indian users, grievances can be filed through our grievance officer or with the relevant data protection authority.

15. Accessibility

This Privacy Policy is available in plain language and multiple formats. If you need an accessible version, please contact privacy@skillvault.academy.

16. Regional Information

16.1 European Union / UK

• Legal basis: Contractual necessity, consent, legitimate interest, legal obligation
• Right to lodge a complaint with ICO (UK) or relevant EU authority
• Data Protection Impact Assessments available upon request

16.2 California (CCPA)

• You have the right to know, delete, and opt-out
• We do not sell or share personal information for cross-context behavioral advertising
• Shine the Light Law: Contact privacy@skillvault.academy for request

16.3 India (DPDPA 2023)

• Data Principal Rights: Access, correction, erasure, grievance
• Grievance Redressal Officer available
• Sensitive Personal Data has enhanced protections

16.4 Middle East & North Africa (MENA)

• We comply with local data protection laws
• Data may be processed in accordance with local regulations
• Users have the right to access and correct their data

17. Definitions

• Personal Information: Any information that identifies or could identify an individual
• Processing: Any operation performed on personal data
• Data Subject: The individual to whom personal data relates
• Controller: Entity determining purposes and means of processing
• Processor: Entity processing data on behalf of the controller
• Third Party: Any entity other than the data subject, controller, or processor

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